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Vivitek’s NovoDSmini is set to Deliver Maximum Digital Signage Performance for SMEs

Hoofddorp, the Netherlands, May 2, 2018 - Small to medium-sized enterprises ranging from cafes, hairdressers, beauty salons, garages, small retailers and even office reception areas, are now set to become even more vibrant thanks to the introduction of Vivitek’s new NovoDSmini digital signage solution. Ideally suited to all SMEs - whatever their line of business – the NovoDSmini brings the benefits of affordable, easy-to-use indoor digital signage to small companies who want to liven up... Source: RealWire

SML RFID to exhibit at Retail Business Technology Expo 2018

-SML RFID is exhibiting at Europe’s leading event for retail on 2-3 May 2018-UK - May 2nd, 2018 - SML RFID, global leader in delivering high-performance and high quality encoded RFID tags for the majority of successful RFID retail projects, has today announced it is exhibiting at Retail Business Technology Expo (RBTE). The company will be on stand #E130 where it will be showcasing its range of RFID solutions, including certified RFID-enabled tags and its... Source: RealWire

Ultima Displays Launches Zenith, An All-In-One Display Case

Cost-effective and versatile storage solution gives customers a two-in-one resultCorby, UK, 4 October 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware provider has today launched Zenith - a brand new, multi-purpose, storage case that accommodates popups or stealth tension banner systems. The lockable, heavy-duty wheeled case can also house multiple products in one case, making transport to events easier. Additional flexibility is provided with an optional wooden top that can be added and... Source: RealWire

Ultima Displays Launches Mantis - World's First Multifunctional Roller Banner Of Its Kind

Cost-effective and flexible design gives customers a two-in-one solutionCorby, UK, 5 July 2018 - Mantis - a revolutionary multifunctional roller banner with a patent-pending top rail design which gives exhibitors a two-in-one solution - has been launched by Ultima Displays, Europe’s leading one-stop solutions and hardware provider. As the newest addition to Ultima Displays’ Economy range, which offers modern, versatile and elegantly designed products to accommodate all budgets, Mantis is the first roller banner of... Source: RealWire

Ultima Displays introduces Modulate™ – its most versatile display stand to date

Innovative and adaptable: Modulate™ provides an attention-grabbing solution for any scenarioCorby, UK, 9 January 2019 – Modulate™ – a brand new, reconfigurable, multi-purpose range of tubular frames designed to increase the flexibility of display stands – is the latest innovation to be launched by Ultima Displays, Europe’s leading one-stop solutions and hardware provider.Combining the best features of two of Ultima Displays’ most renowned and successful product lines, Formulate and Modular Vector, Modulate™ consists of a... Source: RealWire

Panasonic unveils 4K entry displays for collaborative content

Panasonic Business has completed the expansion of its 4K display range which was originally launched at ISE 2019, with the CQ1 series featuring six new models for use in collaborative spaces.Available from 43 to 86 inches, the series will provide high picture quality with 4K resolution (3840 x 2160) and support 4K/60p signals to create engaging imagery with intricate detail for presentations and information display in meeting rooms, classrooms, and offices.All displays feature 400 cd/m2... Source: RealWire

Exterity selects Ekioh's TV Browser for its range of IP video products

10th April 2018, Cambridge, UK: Ekioh announced today that Exterity, a leading provider of IP video and digital signage technologies, has selected Ekioh's TV Browser to be built into its range of IPTV and digital signage solutions. Products are already being deployed in corporate offices, hospitals, hotels, casinos and airports through the world using the two companies' technologies.Ekioh's TV Browser is specifically designed for use on embedded silicon, providing extensive support for the latest W3C... Source: RealWire

Vestcom International, Inc. Acquires Integrated Retail Limited

Little Rock, Ark.— July 11, 2018—Vestcom, the leading provider of technology-enabled shelf-edge media solutions to the retail and consumer products industry, today announced the acquisition of Integrated Retail Limited (“iRex”), the UK-based retail technology company best-known for its multimedia pricing system iRexM3.The addition of iRex’s innovative solutions to Vestcom’s industry leading platform will benefit current and future clients by delivering clear and consistent content to the shelf edge via multiple forms of media, including digital,... Source: RealWire

OKI Europe to Unveil Latest Innovations at VISCOM Italia 2018

Label Printing, wide format, speciality print and visual communications will be the primary focus for OKI Europe (Hall 12, stand F39/G32) at the expo in MilanEgham, Surrey, 11th October 2018 – OKI Europe Ltd will unveil its latest revenue boosting innovations at VISCOM Italia taking place in Milan, 18-20 October 2018. Businesses from across the graphic arts sector from retailers to sign makers and beyond, can experience OKI’s pioneering technology first-hand, from digital LED innovations... Source: RealWire

Digital Display Content and Device Management Made Easy with Vivitek’s NovoDS Cloud

Hoofddorp, the Netherlands, June 13, 2018 - Convenience and flexibility are the benefits unlocked by Vivitek’s new NovoDS Cloud, an optional cloud-based service that enables device and content management of Vivitek’s NovoDS family of digital signage solutions. Vivitek’s NovoDS range – comprising the NovoDS-4K, NovoDS and NovoDSmini – is an easy-to-use digital signage content creation and management solution that doesn’t require any technical or programming skills. Capable of creating a real visual impact, NovoDS is... Source: RealWire

Ultima Displays Launches Its Exclusive Vision Banner Range

Unique to the portable display market, the full range of Vision Banners will be unveiled for the first time at Sign & Digital in Birmingham (24-26 April, 2018)Corby, UK, 16 April 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware providers, has launched its new ‘Vision’ Banner range, a modern, sleek and elegantly designed range of display solutions. Offering a solution for all needs and budgets, the Vision Banner range is designed to display... Source: RealWire

Veea launches VeeaHub Smart Store™ designed for retail applications and solutions

New Hub Expands Internet Connectivity through a Single DeviceNEW YORK, NY & BATH, UK – December 17, 2018 Veea Inc., a leading edge company in smart products and applications, announced today the availability of VeeaHub Smart Store. The VeeaHub Smart Store is a complete hardware and software solution, replacing existing WiFi access points and other on-premise point solutions, through a single convergence device. The VeeaHub Smart Store is part of a series of edge connecting... Source: RealWire

Avius Signs Deal with Iconic US Department Store Chain

Avius customer feedback will help drive retail sales this ChristmasLondon, 19th November, 2018: Avius (avius.com), a UK tech company that provides insights to improve customer satisfaction, today announced the launch of its customer experience feedback solution with one of the USA’s most iconic premium department store chains.Avius has installed its survey kiosks in the store’s changing rooms to collect unique customer insights that are used to improve overall customer experience. Such tech has already enabled... Source: RealWire

OKI Europe boosts performance for ColorPainter users with launch of Media Profiles platform

Over 14,000 free-to-access media profiles are now available for OKI ColorPainter users, saving them time and costs, while optimising the match between printer and material Egham, 21 November 2018 - OKI Europe has launched a dedicated database for ColorPainter users with over 14,000 media profiles, giving registered users fast, free access to accurate media and colour management settings and unlocking new revenue opportunities for graphic arts businesses and creative organisations.Developed by OKI in conjunction with... Source: RealWire

Gift Universe Group choose iRexM3 as their multimedia pricing system

London, 25 June 2018: Gift Universe Group, the fast-growing gifts and gadget retailer, whose brands include Menkind and RED5, today announced that they have chosen Integrated Retail's iRexM3 as their multimedia pricing system.Gift Universe has grown consistently and impressively in the highly competitive gifts and gadgets market, and this growth is even more striking against a backdrop of the highly publicised difficulties and challenges in today's retail market.Gift Universe has achieved this growth through canny... Source: RealWire

epay partners with Promotional Payments Solutions (PPS) to provide real-time validation of paper coupons in the UK and Ireland

epay today announced a new service that eliminates the issues retailers face when validating and reconciling the billions worth of national paper coupons that are processed annually across the UK and Ireland.Through a partnership with Promotional Payments Solutions (PPS), epay’s retailers now have access to a “Real-Time Paper” and “Digital Coupon Redemption Service”. The new epay-PPS system validates, redeems, and settles coupons with a scan of its barcode in real time. Retailers no longer need... Source: RealWire

79% of UK consumers will switch brand if trust breaks down

Eptica research finds automotive, technology, insurance and government least trusted sectorsReading, UK, 10 April 2019 – Failing to build trust undermines customer loyalty and damages revenues, with over three quarters (79%) of consumers saying they’ll leave a supplier that they don’t trust. At the same time, focusing on getting customer service basics right and listening to consumers will help brands more than advertising, with 63% of consumers ranking easy processes as a top three factor... Source: RealWire

Redbox Digital delivers scalable, robust omnichannel capability for Saudi's largest pharmacy retail chain, Nahdi

- Nahdi sees a boost in traffic and conversions following launch -Jeddah – 10th April 2019. Redbox Digital has delivered Saudi’s biggest pharmacy retail chain, Nahdi, a complete omnichannel commerce experience for its customers through retail stores and digital channels, across 143 cities. In its first week following the launch, the pharmacy retail chain saw the highest ever traffic to its site, the best conversion rates and the best average basket size value.The new omnichannel... Source: RealWire

BIXOLON Launches SPP-L410 Mobile Label Printer to the European Market

Compact, Rugged Mobile Label Printing SolutionBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the SPP-L410 4-inch (112mm) Mobile Label Printer to the European Market. Featuring a compact and durable design at a competitive price point, the SPP-L410 is ideal for label printing applications within the Retail, Warehousing, Manufacturing and Logistics markets.Sporting an ergonomic, lightweight design weighing just 530g, offers 112mm... Source: RealWire

OKI Europe’s C800 Series Wins Print IT Reseller’s Editor’s Choice Award

The smallest A3 digital colour printer on the market comes out on top in the publication’s awardsEgham, 10 July 2019 – OKI Europe’s C800 Series of ultra-compact A3 colour printers has received the Editor’s Choice Award from Print IT Reseller. The C800 Series provides true value for businesses that typically outsource print jobs, by enabling them to produce professional results quickly and affordably in-house. “It’s been some time since we have seen a new workplace... Source: RealWire

SML RFID Opens New Retail Ideation Space in Plano, Texas

RFID Solutions provider showcases technology innovations and convergence environment for retail market12 June 2019: SML, the leading global item-level RFID solutions provider, has announced today the launch of its new Retail Ideation Space (RIS) in Plano, Texas. Accelerating market demands for Item-Level RFID and other advanced technologies that are driving a New Era in Retailing has created the need for a real-world collaboration space. Retailers can utilize the RIS to learn about and test some... Source: RealWire

John Lewis: Cheapest retailer for Smartphones

A study carried out by Minderest, the price intelligence firm, shows that John Lewis, the British giant, and Amazon, are the most competitive retailers when buying a mobile phone. A sample of 133 mobile phones in stock in Amazon UK and Google Shopping were analysed on 12th of April, simulating what a consumer would find looking for an online mobile phone. The sellers captured via Google Shopping with the most offers were: John Lewis, Currys,... Source: RealWire

SML Delivers Item-Level RFID Solutions to 1,000s of Global Retail Stores using Microsoft Azure

18th June 2019: SML, a global leader in delivering item-level RFID solutions for the retail market, today announced the successful results of its collaboration with Microsoft. The combination of SML’s Clarity® application platform and Microsoft Azure is enabling 1,000s of retail stores around the globe to enhance inventory accuracy above 98%, resulting in an increase in sales and improved customer service. SML is a trusted technology partner for the largest global brands who are using... Source: RealWire

BIXOLON Launches BK3-31 Kiosk Printer to the European Market

Compact, Flexible Open Frame Printing Solution for the Kiosk MarketBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the BK3-31. A compact, flexible and highly reliable 3-inch (up to 80mm) open frame printing mechanism ideal for a range of kiosk printing applications including parking tickets, self-service terminals, train ticketing, receipting and more. Designed for standalone self-service kiosk installations, the BK3-31 direct... Source: RealWire

Star Micronics announces launch of TSP847II AirPrint™ POS Printer

High Wycombe, UK, 23 April 2019 - International POS printer manufacturer Star Micronics announces the launch of the TSP847II AirPrint™ POS printer. This printer follows the recently launched Star TSP654II AirPrint and is the first 112mm wide receipt, barcode, label and ticket POS printer on the market to be Apple AirPrint certified. AirPrint provides easy mobile printing solutions for Apple iPad, iPhone, iPod and MacBook users on any private network with the key objective to... Source: RealWire

Join BIXOLON at RetailEXPO 2019 to Explore the Latest Innovations in Receipt, Ticket and Label Printing

Showcasing its latest range of Retail POS, Mobile and Label applicationsRetailEXPO (1st – 2nd May 2019, London, UK) – BIXOLON Europe GmbH, a global leading Mobile, Label and POS printer manufacturer will be encouraging visitors to visit the BIXOLON stand 5B28, at RetailEXPO 2019. Showcasing its innovative range of upgradable retail printing solutions which can easily upgrade as your system evolves. From omni-channel systems, inventory management, delivery labelling or kiosk applications, BIXOLON provides tailored printing... Source: RealWire

Visit Star Micronics at RetailEXPO 2019 for the latest Cloud and Tablet POS Printing Solutions

High Wycombe, UK, 25 April 2019 - At RetailEXPO 2019 (1 - 2 May 2019, Olympia London), international POS printer manufacturer Star Micronics will be demonstrating its latest innovative and versatile Cloud and tablet POS printing solutions with a range of software and payment partners on Stand 5E10. Star is widely acknowledged as the leading hardware innovator in the move from more expensive traditional POS terminals to Cloud connected tablet POS featuring lower cost hardware... Source: RealWire

The Pricing People demonstrates innovative software to transform retail processes at RetailEXPO 2019

Leeds, UK, 26 April 2019 At RetailEXPO 2019 (1- 2nd May, Olympia, London), The Pricing People (TPP) will demonstrate their latest innovative retail operations software and service solutions for in store processes on Stand 5C30.Following yet another year of record growth, The Pricing People will show the latest in cost-effective and practical solutions which will replace, work alongside and enhance core processes. Known nationally for cost-effective retail labelling, The Pricing People have developed customisable click... Source: RealWire

Star Micronics demonstrates range of POS, mobile and Cloud-based POS innovations with 6 Software and Payment Partners at RetailEXPO 2019

High Wycombe, UK, 29 April 2019 At RetailEXPO 2019 (1 - 2 May, Olympia London), international POS printer manufacturer Star Micronics will be demonstrating how its latest POS, mobile and Cloud-based POS innovations have been successfully integrated by a number of software and payment partners on Stand 5E10. The broad spectrum of partners that have selected Star’s extensive range of unique and innovative solutions confirms its position as the POS printer manufacturer of choice for... Source: RealWire

Introducing the BIXOLON XT5-40 Industrial Desktop Label Printer

BIXOLON’s First High Performance Industrial Label Printer for the European MarketBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the XT5-40 high performance, robust, Thermal Transfer industrial desktop label printer to the European Logistics, Manufacturing and Warehouse Industries.Designed for high volume printing applications, the XT5-40 offers various media widths up to 4-inch (114mm) with its flexible media guide. Available as XT5-40... Source: RealWire

Gautam Adani woos Amazon and Google with Indian data hubs

Indian govt is weighing a new law that would require data to be stored locally, and Adani expects to invest Rs 700 billion to build data parks over the next two decades.

Amazon invests Rs 51 Cr in Quess Corp

The investment will be going into the company’s subsidiary Qdigi Services, which provides after sales services for smartphones and other consumer electronics and durables.

Flipkart, Axis Bank launch credit card

Announcing the new card, Axis Bank MD & CEO Amitabh Chaudhry said that estimates from Cibil suggest that while there are some 22 crore creditworthy Indians, one-third of them have not yet been tapped by formal financial institutions. Further, only 7.2 crore are considered ‘credit active’, having a live account with a bank or lending body.

Flipkart is emptying Jabong’s wardrobe into Myntra’s

Flipkart has been struggling to figure out a definitive long-term strategy for Jabong since its acquisition, a top executive at Myntra said.

Casio sues Snapdeal, e-sellers over fake products

The Tis Hazari court in Delhi has restrained Snapdeal and the other accused parties from selling, displaying and advertising goods bearing the Casio trademark.

Ecommerce firms submitting co details to government

Reports contain details of company structures and business operations.

Amazon to offer job skill training to 100,000 US workers

The move comes amid growing concerns that automation and robots are killing low-skilled jobs and that many workers lack training for new roles being created by technology.

Amazon 'Prime Day' becomes phenomenon as rivals jump in

Amazon's Prime Day, now in 17 countries, will be held over Monday and Tuesday, highlighted by a pre-recorded Taylor Swift video concert and promotions across a range of products and services from the e-commerce leader.

High-street banks join hands with unicorns to ride cashback wave

For digital businesses, these cobranded credit cards offering cashbacks help improve customer ‘stickiness’ or loyalty to their brand, industry insiders said.

India is a very important part of Amazon's mission: Amit Agarwal

Success in India will not only drive e-commerce growth, but also a big role in growing the SME base.

Steep discounts by e-commerce platforms adversely affect sales by direct sellers: IDSA

The Delhi HC had ruled earlier week that e-commerce platforms including Amazon, Flipkart and Snapdeal cannot sell products owned by direct selling companies online without authorisation of the companies.

How women are sidelined in India's e-commerce growth

India’s internet commerce is seeing explosive growth. But that growth has been mostly driven by what men want, with little less focus on the requirements of women

Retailers cash in on Amazon's 'free marketing' on Prime Day

Walmart Inc, Target Corp and eBay Inc all run their own special promotions to coincide with the annual sale, which this year Amazon has stretched to two days.

Amazon Prime Day 2019: Here are the top deals & offers

This Prime Day, Amazon has launched over 1,000 new products from top brands such as OnePlus, Samsung, Sennheiser, Intel and more available in India first to Prime members.

Amazon workers in Germany to strike over pay, Verdi union says

The strikes, under the motto 'No more discount on our incomes", will coincide with Amazon's Prime Day when the U.S. online retail giant offers its 'Prime' customers discount deals. Germany is its second-biggest market after the United States.

Bengaluru and Delhi customs forbid clearing 'gifts'

Parcels under the CB-12 (gift and samples) route have been stopped at Mumbai, Bengaluru and Delhi, while the customs port at Chennai is also considering similar action.

With Prime Day, Amazon takes ‘sales’ to the next level

Music and videos form the other two key pillars of the programme and at the price-point, buying the membership often proves compelling.

Snapdeal cuts losses by 71% to Rs 186 cr in FY18-19

As per regulatory documents filed by Snapdeal, its consolidated revenues grew to Rs 925.3 cr in 2018-19 as compared to Rs 535.9 cr in 2017-18, marking a sharp increase of nearly 73% in a 12-month period, the company said.

Amazon workers strike as 'Prime' shopping frenzy hits

Amazon workers picketed outside the facility, briefly delaying a few trucks and waving signs with messages along the lines of "We're human, not robots."

To keep discounts in play, Flipkart writes a sop story

Etailer incentivises sellers to pass on additional discounts to ‘loyal’ customers.

New Study: 34% of Traffic and 28% of Orders for Large Online Fashion Retail Brands Come Directly from Search and Social

Facebook and Instagram generate majority of sales coming directly from paid social 34% of traffic, 28% of orders and 26% of the total order value for large online fashion retailers comes directly from search and social sites including Google and Facebook, new global research suggests. Of all traffic arriving directly from paid social, 80% is from Facebook and Instagram.And the data suggests mobile phones dominate: 76% of all traffic, 64% of all orders and 59%... Source: RealWire

Former IKEA Global eCommerce Manager to Speak at IRX 19

London, 2nd April 2019. Jonas Hessler, former Global Web, eCommerce and Digital Manager for IKEA, will speak at Internet Retailing Expo 2019 - sharing rare insights about his experience working with artificial intelligence (AI) in eCommerce merchandising  Hessler, a graduate of Oxford University’s Saïd Business School, spent sixteen years in a number of roles with the Swedish retail giant, from store management to online and digital. He will be taking part in an event hosted... Source: RealWire

Consumers demand sustainable fashion – but won’t pay more for it, new research finds

Survey identifies top five ways consumers want fashion to become more sustainableNew research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. But only 29% of these consumers say they will pay more for sustainably-made versions of the same items.And despite many clothing manufacturers and retailers already taking steps to become... Source: RealWire

Search marketing agency iThinkMedia rebrands as Honcho

Hertfordshire-based search marketing agency rebrands to reflect its leading experience in retail and automotive sectorsHertfordshire - June 2019: Digital agency iThinkMedia – which offers Search Engine Marketing solutions – today announces its rebrand to become Honcho. This change is to reflect its leading status and niche ambition as an automotive and retail agency, and to adapt to changing times in the industry.“Search has evolved massively over the last 10 years and continues to do so... Source: RealWire

Redbox Digital delivers scalable, robust omnichannel capability for Saudi's largest pharmacy retail chain, Nahdi

- Nahdi sees a boost in traffic and conversions following launch -Jeddah – 10th April 2019. Redbox Digital has delivered Saudi’s biggest pharmacy retail chain, Nahdi, a complete omnichannel commerce experience for its customers through retail stores and digital channels, across 143 cities. In its first week following the launch, the pharmacy retail chain saw the highest ever traffic to its site, the best conversion rates and the best average basket size value.The new omnichannel... Source: RealWire

SML RFID Opens New Retail Ideation Space in Plano, Texas

RFID Solutions provider showcases technology innovations and convergence environment for retail market12 June 2019: SML, the leading global item-level RFID solutions provider, has announced today the launch of its new Retail Ideation Space (RIS) in Plano, Texas. Accelerating market demands for Item-Level RFID and other advanced technologies that are driving a New Era in Retailing has created the need for a real-world collaboration space. Retailers can utilize the RIS to learn about and test some... Source: RealWire

B-Stock Supply buyer base is growing 30% each month as demand for secondary market merchandise increases across Europe

By leveraging online marketplaces retailers can reduce the amount of returned and excess stock that is sent to landfill while offsetting loss, says B-StockLondon, UK, 15 May 2019: B-Stock, the world’s largest marketplace for returned, excess and other liquidation merchandise, has today announced that the number of European buyers registered on its B-Stock Supply Europe marketplace is growing an average of 30% each month. This reflects a growing demand for products on the secondary market... Source: RealWire

Kan Ltd Selects Vissensa for Cloud Computing

ChallengesKan Ltd approached Vissensa when their trusted onsite physical server, hosted in their Hampshire office, reached the limits of its ability to reliably support the demands of the business. The challenge was to migrate an important legacy application from the older technology to a modern operating environment without disrupting the company’s external website ordering systems that was linked to the application.As part of the migration, Kan wanted to improve their business continuity by ensuring that... Source: RealWire

John Lewis: Cheapest retailer for Smartphones

A study carried out by Minderest, the price intelligence firm, shows that John Lewis, the British giant, and Amazon, are the most competitive retailers when buying a mobile phone. A sample of 133 mobile phones in stock in Amazon UK and Google Shopping were analysed on 12th of April, simulating what a consumer would find looking for an online mobile phone. The sellers captured via Google Shopping with the most offers were: John Lewis, Currys,... Source: RealWire

Star Micronics demonstrates latest Cloud and Tablet POS Solutions with 4 Software partners at EuroCIS 2019

High Wycombe, UK, 18 February 2019 At EuroCIS 2019 (19 - 21 February, Messe Düsseldorf, Germany), international POS printer manufacturer Star Micronics announces that it will be demonstrating its latest Cloud and Tablet POS solutions with 4 software partners on Stand 9 / A14. These partners provide a range of solutions for retail, hospitality and payment. Star’s success with a large number of software partners has been achieved by developing excellent SDK’s that allow its... Source: RealWire

Facebook and web lead the way for UK customer experience - email and Twitter lag behind

New Eptica study finds 89% of consumers will switch brands if trust breaks down Reading, UK, 21 March 2019 – UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study. While brands answered 69% of all routine queries via the web, email, Facebook and Twitter, this masked wide gaps between different brands, sectors and channels. For example, a bank took... Source: RealWire

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the webReading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance... Source: RealWire

STUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research

Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally BehaviorsLondon, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the... Source: RealWire

Ecommerce and digital marketing companies battle for the digital consumer in 'an Amazon world'

E-commerce M&A value up by $20 billion 2018 vs. 2017Digital marketing M&A total value achieved $11 billion in 2H2018, more than double first half valueLondon, UK – 28 February 2019. The latest E-Commerce and Digital Marketing M&A Market Reports from international technology mergers and acquisitions advisor, Hampleton Partners, reveal that 2018 recorded a $20 billion increase in disclosed e-commerce M&A value compared to 2017, boosted by mega-deals such as Walmart’s ambitious $16 billion purchase of... Source: RealWire

Supporting the circular economy is the key to cutting environmental damage and maintaining customers, says B-Stock

Despite reports questioning the overall stability of the retail industry, businesses are continuing to thrive with e-commerce sales and fast fashion brands on the rise. The consequence of this growth, however, is that the volume of waste produced is escalating, most significantly from returns and excess stock that often end up in a landfill or destroyed due to retailers being unable to shift the products elsewhere.Growing competition in the industry to make returns cheap and... Source: RealWire