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Vivitek’s NovoDSmini is set to Deliver Maximum Digital Signage Performance for SMEs

Hoofddorp, the Netherlands, May 2, 2018 - Small to medium-sized enterprises ranging from cafes, hairdressers, beauty salons, garages, small retailers and even office reception areas, are now set to become even more vibrant thanks to the introduction of Vivitek’s new NovoDSmini digital signage solution. Ideally suited to all SMEs - whatever their line of business – the NovoDSmini brings the benefits of affordable, easy-to-use indoor digital signage to small companies who want to liven up... Source: RealWire

SML RFID to exhibit at Retail Business Technology Expo 2018

-SML RFID is exhibiting at Europe’s leading event for retail on 2-3 May 2018-UK - May 2nd, 2018 - SML RFID, global leader in delivering high-performance and high quality encoded RFID tags for the majority of successful RFID retail projects, has today announced it is exhibiting at Retail Business Technology Expo (RBTE). The company will be on stand #E130 where it will be showcasing its range of RFID solutions, including certified RFID-enabled tags and its... Source: RealWire

Ultima Displays Launches Zenith, An All-In-One Display Case

Cost-effective and versatile storage solution gives customers a two-in-one resultCorby, UK, 4 October 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware provider has today launched Zenith - a brand new, multi-purpose, storage case that accommodates popups or stealth tension banner systems. The lockable, heavy-duty wheeled case can also house multiple products in one case, making transport to events easier. Additional flexibility is provided with an optional wooden top that can be added and... Source: RealWire

Ultima Displays Launches Mantis - World's First Multifunctional Roller Banner Of Its Kind

Cost-effective and flexible design gives customers a two-in-one solutionCorby, UK, 5 July 2018 - Mantis - a revolutionary multifunctional roller banner with a patent-pending top rail design which gives exhibitors a two-in-one solution - has been launched by Ultima Displays, Europe’s leading one-stop solutions and hardware provider. As the newest addition to Ultima Displays’ Economy range, which offers modern, versatile and elegantly designed products to accommodate all budgets, Mantis is the first roller banner of... Source: RealWire

Ultima Displays introduces Modulate™ – its most versatile display stand to date

Innovative and adaptable: Modulate™ provides an attention-grabbing solution for any scenarioCorby, UK, 9 January 2019 – Modulate™ – a brand new, reconfigurable, multi-purpose range of tubular frames designed to increase the flexibility of display stands – is the latest innovation to be launched by Ultima Displays, Europe’s leading one-stop solutions and hardware provider.Combining the best features of two of Ultima Displays’ most renowned and successful product lines, Formulate and Modular Vector, Modulate™ consists of a... Source: RealWire

Exterity selects Ekioh's TV Browser for its range of IP video products

10th April 2018, Cambridge, UK: Ekioh announced today that Exterity, a leading provider of IP video and digital signage technologies, has selected Ekioh's TV Browser to be built into its range of IPTV and digital signage solutions. Products are already being deployed in corporate offices, hospitals, hotels, casinos and airports through the world using the two companies' technologies.Ekioh's TV Browser is specifically designed for use on embedded silicon, providing extensive support for the latest W3C... Source: RealWire

Vestcom International, Inc. Acquires Integrated Retail Limited

Little Rock, Ark.— July 11, 2018—Vestcom, the leading provider of technology-enabled shelf-edge media solutions to the retail and consumer products industry, today announced the acquisition of Integrated Retail Limited (“iRex”), the UK-based retail technology company best-known for its multimedia pricing system iRexM3.The addition of iRex’s innovative solutions to Vestcom’s industry leading platform will benefit current and future clients by delivering clear and consistent content to the shelf edge via multiple forms of media, including digital,... Source: RealWire

OKI Europe to Unveil Latest Innovations at VISCOM Italia 2018

Label Printing, wide format, speciality print and visual communications will be the primary focus for OKI Europe (Hall 12, stand F39/G32) at the expo in MilanEgham, Surrey, 11th October 2018 – OKI Europe Ltd will unveil its latest revenue boosting innovations at VISCOM Italia taking place in Milan, 18-20 October 2018. Businesses from across the graphic arts sector from retailers to sign makers and beyond, can experience OKI’s pioneering technology first-hand, from digital LED innovations... Source: RealWire

Digital Display Content and Device Management Made Easy with Vivitek’s NovoDS Cloud

Hoofddorp, the Netherlands, June 13, 2018 - Convenience and flexibility are the benefits unlocked by Vivitek’s new NovoDS Cloud, an optional cloud-based service that enables device and content management of Vivitek’s NovoDS family of digital signage solutions. Vivitek’s NovoDS range – comprising the NovoDS-4K, NovoDS and NovoDSmini – is an easy-to-use digital signage content creation and management solution that doesn’t require any technical or programming skills. Capable of creating a real visual impact, NovoDS is... Source: RealWire

Ultima Displays Launches Its Exclusive Vision Banner Range

Unique to the portable display market, the full range of Vision Banners will be unveiled for the first time at Sign & Digital in Birmingham (24-26 April, 2018)Corby, UK, 16 April 2018 – Ultima Displays, Europe’s leading one-stop solutions and hardware providers, has launched its new ‘Vision’ Banner range, a modern, sleek and elegantly designed range of display solutions. Offering a solution for all needs and budgets, the Vision Banner range is designed to display... Source: RealWire

Veea launches VeeaHub Smart Store™ designed for retail applications and solutions

New Hub Expands Internet Connectivity through a Single DeviceNEW YORK, NY & BATH, UK – December 17, 2018 Veea Inc., a leading edge company in smart products and applications, announced today the availability of VeeaHub Smart Store. The VeeaHub Smart Store is a complete hardware and software solution, replacing existing WiFi access points and other on-premise point solutions, through a single convergence device. The VeeaHub Smart Store is part of a series of edge connecting... Source: RealWire

Avius Signs Deal with Iconic US Department Store Chain

Avius customer feedback will help drive retail sales this ChristmasLondon, 19th November, 2018: Avius (avius.com), a UK tech company that provides insights to improve customer satisfaction, today announced the launch of its customer experience feedback solution with one of the USA’s most iconic premium department store chains.Avius has installed its survey kiosks in the store’s changing rooms to collect unique customer insights that are used to improve overall customer experience. Such tech has already enabled... Source: RealWire

OKI Europe boosts performance for ColorPainter users with launch of Media Profiles platform

Over 14,000 free-to-access media profiles are now available for OKI ColorPainter users, saving them time and costs, while optimising the match between printer and material Egham, 21 November 2018 - OKI Europe has launched a dedicated database for ColorPainter users with over 14,000 media profiles, giving registered users fast, free access to accurate media and colour management settings and unlocking new revenue opportunities for graphic arts businesses and creative organisations.Developed by OKI in conjunction with... Source: RealWire

Gift Universe Group choose iRexM3 as their multimedia pricing system

London, 25 June 2018: Gift Universe Group, the fast-growing gifts and gadget retailer, whose brands include Menkind and RED5, today announced that they have chosen Integrated Retail's iRexM3 as their multimedia pricing system.Gift Universe has grown consistently and impressively in the highly competitive gifts and gadgets market, and this growth is even more striking against a backdrop of the highly publicised difficulties and challenges in today's retail market.Gift Universe has achieved this growth through canny... Source: RealWire

easyJet chooses Panasonic Toughpad FZ-F1 to improve customer boarding times

easyJet has developed and introduced a new pre-flight boarding system at Geneva Airport in Switzerland that speeds departures, increases flexibility and cuts costs by using Panasonic rugged handheld devices.BRACKNELL, UK. 28 MARCH 2018: Panasonic today announced that easyJet, Europe’s leading airline, has deployed Panasonic Toughpad FZ-F1 handheld devices at Geneva airport as an alternative to using airport fixed equipment to scan tickets and preboard passengers ahead of flights. The new mobile solution ensures pre-flight boarding... Source: RealWire

New Study: 34% of Traffic and 28% of Orders for Large Online Fashion Retail Brands Come Directly from Search and Social

Facebook and Instagram generate majority of sales coming directly from paid social 34% of traffic, 28% of orders and 26% of the total order value for large online fashion retailers comes directly from search and social sites including Google and Facebook, new global research suggests. Of all traffic arriving directly from paid social, 80% is from Facebook and Instagram.And the data suggests mobile phones dominate: 76% of all traffic, 64% of all orders and 59%... Source: RealWire

Former IKEA Global eCommerce Manager to Speak at IRX 19

London, 2nd April 2019. Jonas Hessler, former Global Web, eCommerce and Digital Manager for IKEA, will speak at Internet Retailing Expo 2019 - sharing rare insights about his experience working with artificial intelligence (AI) in eCommerce merchandising  Hessler, a graduate of Oxford University’s Saïd Business School, spent sixteen years in a number of roles with the Swedish retail giant, from store management to online and digital. He will be taking part in an event hosted... Source: RealWire

79% of UK consumers will switch brand if trust breaks down

Eptica research finds automotive, technology, insurance and government least trusted sectorsReading, UK, 10 April 2019 – Failing to build trust undermines customer loyalty and damages revenues, with over three quarters (79%) of consumers saying they’ll leave a supplier that they don’t trust. At the same time, focusing on getting customer service basics right and listening to consumers will help brands more than advertising, with 63% of consumers ranking easy processes as a top three factor... Source: RealWire

Redbox Digital delivers scalable, robust omnichannel capability for Saudi's largest pharmacy retail chain, Nahdi

- Nahdi sees a boost in traffic and conversions following launch -Jeddah – 10th April 2019. Redbox Digital has delivered Saudi’s biggest pharmacy retail chain, Nahdi, a complete omnichannel commerce experience for its customers through retail stores and digital channels, across 143 cities. In its first week following the launch, the pharmacy retail chain saw the highest ever traffic to its site, the best conversion rates and the best average basket size value.The new omnichannel... Source: RealWire

John Lewis: Cheapest retailer for Smartphones

A study carried out by Minderest, the price intelligence firm, shows that John Lewis, the British giant, and Amazon, are the most competitive retailers when buying a mobile phone. A sample of 133 mobile phones in stock in Amazon UK and Google Shopping were analysed on 12th of April, simulating what a consumer would find looking for an online mobile phone. The sellers captured via Google Shopping with the most offers were: John Lewis, Currys,... Source: RealWire

BIXOLON Launches SPP-L310 Mobile Label Printer to the European Market

Adding the Compact 3-inch Label Printer to its Expanding Mobile Receipt and Label Printer PortfolioBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the SPP-L310 3-inch (80mm) mid-range mobile label printer to its comprehensive Auto-ID printing line-up. Ideal for use in inventory management, omni-channel fulfilment, logistics shipping and reverse logistics, food labelling, retail tagging and more due to its ergonomic design... Source: RealWire

BIXOLON Launches BK3-31 Kiosk Printer to the European Market

Compact, Flexible Open Frame Printing Solution for the Kiosk MarketBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the BK3-31. A compact, flexible and highly reliable 3-inch (up to 80mm) open frame printing mechanism ideal for a range of kiosk printing applications including parking tickets, self-service terminals, train ticketing, receipting and more. Designed for standalone self-service kiosk installations, the BK3-31 direct... Source: RealWire

BIXOLON Showcases a Range of Unique Logistics Printing Solutions at SiTL 2019

SiTL (26th – 28th March, Paris France) – BIXOLON Europe GmbH, a global leading Mobile, Label and POS printer manufacturer will be partnering with CipherLab in Hall 1, stand C39 to demonstrate its comprehensive range of Transport, Logistics and Warehouse printing solutions. Demonstrating the role label printing technology plays in the logistics automatic identification, tracking and shipping process, BIXOLON will be showcasing a range of desktop labelling solutions. Including the SLP-TX400 4-inch (116mm) barcode label... Source: RealWire

Star Micronics announces launch of TSP847II AirPrint™ POS Printer

High Wycombe, UK, 23 April 2019 - International POS printer manufacturer Star Micronics announces the launch of the TSP847II AirPrint™ POS printer. This printer follows the recently launched Star TSP654II AirPrint and is the first 112mm wide receipt, barcode, label and ticket POS printer on the market to be Apple AirPrint certified. AirPrint provides easy mobile printing solutions for Apple iPad, iPhone, iPod and MacBook users on any private network with the key objective to... Source: RealWire

Join BIXOLON at RetailEXPO 2019 to Explore the Latest Innovations in Receipt, Ticket and Label Printing

Showcasing its latest range of Retail POS, Mobile and Label applicationsRetailEXPO (1st – 2nd May 2019, London, UK) – BIXOLON Europe GmbH, a global leading Mobile, Label and POS printer manufacturer will be encouraging visitors to visit the BIXOLON stand 5B28, at RetailEXPO 2019. Showcasing its innovative range of upgradable retail printing solutions which can easily upgrade as your system evolves. From omni-channel systems, inventory management, delivery labelling or kiosk applications, BIXOLON provides tailored printing... Source: RealWire

STUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research

Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally BehaviorsLondon, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the... Source: RealWire

Visit Star Micronics at RetailEXPO 2019 for the latest Cloud and Tablet POS Printing Solutions

High Wycombe, UK, 25 April 2019 - At RetailEXPO 2019 (1 - 2 May 2019, Olympia London), international POS printer manufacturer Star Micronics will be demonstrating its latest innovative and versatile Cloud and tablet POS printing solutions with a range of software and payment partners on Stand 5E10. Star is widely acknowledged as the leading hardware innovator in the move from more expensive traditional POS terminals to Cloud connected tablet POS featuring lower cost hardware... Source: RealWire

The Pricing People demonstrates innovative software to transform retail processes at RetailEXPO 2019

Leeds, UK, 26 April 2019 At RetailEXPO 2019 (1- 2nd May, Olympia, London), The Pricing People (TPP) will demonstrate their latest innovative retail operations software and service solutions for in store processes on Stand 5C30.Following yet another year of record growth, The Pricing People will show the latest in cost-effective and practical solutions which will replace, work alongside and enhance core processes. Known nationally for cost-effective retail labelling, The Pricing People have developed customisable click... Source: RealWire

Star Micronics demonstrates range of POS, mobile and Cloud-based POS innovations with 6 Software and Payment Partners at RetailEXPO 2019

High Wycombe, UK, 29 April 2019 At RetailEXPO 2019 (1 - 2 May, Olympia London), international POS printer manufacturer Star Micronics will be demonstrating how its latest POS, mobile and Cloud-based POS innovations have been successfully integrated by a number of software and payment partners on Stand 5E10. The broad spectrum of partners that have selected Star’s extensive range of unique and innovative solutions confirms its position as the POS printer manufacturer of choice for... Source: RealWire

Introducing the BIXOLON XT5-40 Industrial Desktop Label Printer

BIXOLON’s First High Performance Industrial Label Printer for the European MarketBIXOLON Europe GmbH, a subsidiary of BIXOLON Co. Ltd, a leading global Mobile, Label and POS printer manufacturer today announced the launch of the XT5-40 high performance, robust, Thermal Transfer industrial desktop label printer to the European Logistics, Manufacturing and Warehouse Industries.Designed for high volume printing applications, the XT5-40 offers various media widths up to 4-inch (114mm) with its flexible media guide. Available as XT5-40... Source: RealWire

FIR against e-tailer for using ads with pictures of gods

An FIR has been lodged against e-commerce giant Amazon for allegedly allowing display of some products that have pictures of Hindu gods on its website. The FIR was lodged on a complaint by Bajrang Dal activists in Noida’s Sector 58 police station.

Google tracking your online purchase history

Every time you get a receipt on your Gmail account, Google adds it to your list of purchases.

Amazon withdraws 33 products after protest

Some 1.47 lakh people lodged their protest online on Change.org, and #BoycottAmazon trended with over 33,000 tweets on Twitter.

Amazon launches flight booking service in India

People in India can now use Amazon to book their domestic flights in addition to shopping, money transfers, utility bill payments, mobile recharges -- all through one single app, the e-commerce giant announced on Saturday.

India looks to fight alone at WTO on global e-commerce rules

The pressure on India, as regards global rules for e-commerce trade, is evident at most global gatherings. Much to its embarrassment, the government had to drop a mention of the issue in a declaration issued after the mini-ministerial meeting hosted by it here last week, with only South Africa on its side.

GOQii sends legal notice to Flipkart against deep discounts

In a legal notice sent to the Walmart-owned online marketplace on Saturday, GOQii said such discounting of its products also violates the foreign investment policy in ecommerce.

Amazon gives e-commerce giant its own internet domain

E-commerce giant Amazon was on its way to running its own online neighborhood Monday after the internet's address keeper granted the ".amazon" domain to the company.

NCLAT to hear online vendors' plea against CCI order on Flipkart

NCLAT has also approved the delay of 12 days in filing appeal (by the association) against the order of the Competition Commission of India (CCI).

Reliance Retail set to disrupt Amazon, Walmart-Flipkart: Report

Reliance Retail is the largest retailer in India, with $18.7 billion in revenue during financial year 2019, and it grew at a CAGR of 55 per cent in the last five years.

Amazon staffer held for stealing electronic goods; six others under police scanner

The head of the warehouse facility of e-commerce major Amazon has been arrested for allegedly stealing electronic gadgets.Six others, who are suspected to be involved in the crime, are under scanner.

More global brands land in Ajio cart

Toys from Hamleys, the iconic UK toy retailer that Reliance Brands acquired earlier this month for Rs 620 crore, have also been placed in Ajio Gold.

Nepal bans Alipay, WeChat Pay

Nepal Rastra Bank issued a notice on Monday, banning the use of the Chinese digital payment platforms popularly used in hotels, restaurants and shops in tourist areas, especially in Chinese-run businesses.

Flipkart plans offline grocery stores across India

While foreign investors are not allowed into the retail space, Flipkart is looking to tap the "food retail" business where 100% FDI is allowed and lets the investor open physical stores.

Vendors association challenge CCI clean chit to Flipkart

CCI had cleared Flipkart of allegations of abuse of market dominance last year, stating that no company enjoyed a dominant position in the online retail space.

Snapdeal inches closer to acquiring ShopClues

ShopClues shareholders may get 10% in the combined entity if all-stock deal goes through.

Hopscotch extends tech office to Bengaluru, strengthens leadership team

The Mumbai-headquartered fashion brand has hired Somu Vadali as chief product officer and Vivek Pawar as senior director of programmes and growth.

Paytm Payments Bank posts profit of Rs 19 cr in FY'19

PPB had registered net loss of Rs 20.7 crore for the fiscal ended March 31, 2018, according to regulatory documents. PPB, which was incorporated in August 2016, formally began its operations in 2017.

Paytm Payments Bank sees profit, to add more financial services

A majority of earnings for the payments bank came from investing deposits in government treasuries and FDs

This is what Amazon CEO Jeff Bezos told a woman who asked him to take back a product

Amid Amazon's annual shareholders conference where dozens of people joined to discuss issues like renewable energy use and equal pay, a woman called out to Amazon CEO Jeff Bezos trying to return a product that was purchased from the e-commerce platform.

Amazon facial recognition ban won just 2% of shareholder vote

Some 2.4% of votes were in favor of the ban. A second proposal that called for a study of the extent to which Amazon's "Rekognition" service harmed civil rights and privacy garnered 27.5% support.

New Study: 34% of Traffic and 28% of Orders for Large Online Fashion Retail Brands Come Directly from Search and Social

Facebook and Instagram generate majority of sales coming directly from paid social 34% of traffic, 28% of orders and 26% of the total order value for large online fashion retailers comes directly from search and social sites including Google and Facebook, new global research suggests. Of all traffic arriving directly from paid social, 80% is from Facebook and Instagram.And the data suggests mobile phones dominate: 76% of all traffic, 64% of all orders and 59%... Source: RealWire

Former IKEA Global eCommerce Manager to Speak at IRX 19

London, 2nd April 2019. Jonas Hessler, former Global Web, eCommerce and Digital Manager for IKEA, will speak at Internet Retailing Expo 2019 - sharing rare insights about his experience working with artificial intelligence (AI) in eCommerce merchandising  Hessler, a graduate of Oxford University’s Saïd Business School, spent sixteen years in a number of roles with the Swedish retail giant, from store management to online and digital. He will be taking part in an event hosted... Source: RealWire

Study: Social media has the least influence on retail technology purchases

Research from CCgroup reveals the biggest influences on technology vendor selection by major UK retailersLondon, 6th February 2019 – Insight driven Tech PR Agency, CCgroup, today released the findings of its primary research study “How to influence retail technology buyers”. The results, collected from over 30 tier one (turnover above £500m) and tier two (turnover between £30-£500m) UK retailers, identified the information most important to decisionmakers when longlisting, shortlisting and purchasing from a potential technology... Source: RealWire

Redbox Digital delivers scalable, robust omnichannel capability for Saudi's largest pharmacy retail chain, Nahdi

- Nahdi sees a boost in traffic and conversions following launch -Jeddah – 10th April 2019. Redbox Digital has delivered Saudi’s biggest pharmacy retail chain, Nahdi, a complete omnichannel commerce experience for its customers through retail stores and digital channels, across 143 cities. In its first week following the launch, the pharmacy retail chain saw the highest ever traffic to its site, the best conversion rates and the best average basket size value.The new omnichannel... Source: RealWire

Amplience partners with QUIZ to improve customer experience and campaign velocity

The Scottish based fast-fashion brand will use the Amplience platform to deliver agile, on-trend campaigns and seamlessly served contentLondon, UK, 13 February 2019 – Amplience, the leading Content Management Solutions provider, announces it will be working with fast-fashion retailer QUIZ to deliver a mobile optimized shopping experience. With 30 per cent of sales now online, online is the fastest growing part of the QUIZ business. Following rapid growth in mobile traffic over the past few... Source: RealWire

B-Stock at E-commerce Berlin Expo: “utilising technology and data are key to combatting the cost of soaring returns”

The growth of ecommerce and high return rates go hand in hand with one out of every three online purchases being returned. According to CBRE, 30% of online purchases were sent back last year with ecommerce returns expected to rise 15% year on year. The sheer volume of returns is overwhelming and accordingly, retailers and distribution centres around Europe are facing an urgent logistical challenge, one that B-Stock says can be solved by leveraging the... Source: RealWire

B-Stock Supply buyer base is growing 30% each month as demand for secondary market merchandise increases across Europe

By leveraging online marketplaces retailers can reduce the amount of returned and excess stock that is sent to landfill while offsetting loss, says B-StockLondon, UK, 15 May 2019: B-Stock, the world’s largest marketplace for returned, excess and other liquidation merchandise, has today announced that the number of European buyers registered on its B-Stock Supply Europe marketplace is growing an average of 30% each month. This reflects a growing demand for products on the secondary market... Source: RealWire

Kan Ltd Selects Vissensa for Cloud Computing

ChallengesKan Ltd approached Vissensa when their trusted onsite physical server, hosted in their Hampshire office, reached the limits of its ability to reliably support the demands of the business. The challenge was to migrate an important legacy application from the older technology to a modern operating environment without disrupting the company’s external website ordering systems that was linked to the application.As part of the migration, Kan wanted to improve their business continuity by ensuring that... Source: RealWire

John Lewis: Cheapest retailer for Smartphones

A study carried out by Minderest, the price intelligence firm, shows that John Lewis, the British giant, and Amazon, are the most competitive retailers when buying a mobile phone. A sample of 133 mobile phones in stock in Amazon UK and Google Shopping were analysed on 12th of April, simulating what a consumer would find looking for an online mobile phone. The sellers captured via Google Shopping with the most offers were: John Lewis, Currys,... Source: RealWire

Star Micronics demonstrates latest Cloud and Tablet POS Solutions with 4 Software partners at EuroCIS 2019

High Wycombe, UK, 18 February 2019 At EuroCIS 2019 (19 - 21 February, Messe Düsseldorf, Germany), international POS printer manufacturer Star Micronics announces that it will be demonstrating its latest Cloud and Tablet POS solutions with 4 software partners on Stand 9 / A14. These partners provide a range of solutions for retail, hospitality and payment. Star’s success with a large number of software partners has been achieved by developing excellent SDK’s that allow its... Source: RealWire

Facebook and web lead the way for UK customer experience - email and Twitter lag behind

New Eptica study finds 89% of consumers will switch brands if trust breaks down Reading, UK, 21 March 2019 – UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study. While brands answered 69% of all routine queries via the web, email, Facebook and Twitter, this masked wide gaps between different brands, sectors and channels. For example, a bank took... Source: RealWire

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the webReading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance... Source: RealWire

STUDY: Option Overload Prevents 46% of Digital Shoppers from Purchasing, Despite Daily Research

Episerver’s Third-Annual Global Consumer Study Points to Fixed Browse-Often, Decide-Occasionally BehaviorsLondon, March 25, 2019 – Already the catalyst for digitally connected lifestyles, smartphones are inciting a new state of always-on commerce in which learning about and looking at products is an everyday norm. In fact, one in four digital consumers research products on their smartphones daily, and nearly half (47 percent) research multiple times per week, according to a newly released study by Episerver, the... Source: RealWire

Ecommerce and digital marketing companies battle for the digital consumer in 'an Amazon world'

E-commerce M&A value up by $20 billion 2018 vs. 2017Digital marketing M&A total value achieved $11 billion in 2H2018, more than double first half valueLondon, UK – 28 February 2019. The latest E-Commerce and Digital Marketing M&A Market Reports from international technology mergers and acquisitions advisor, Hampleton Partners, reveal that 2018 recorded a $20 billion increase in disclosed e-commerce M&A value compared to 2017, boosted by mega-deals such as Walmart’s ambitious $16 billion purchase of... Source: RealWire

Supporting the circular economy is the key to cutting environmental damage and maintaining customers, says B-Stock

Despite reports questioning the overall stability of the retail industry, businesses are continuing to thrive with e-commerce sales and fast fashion brands on the rise. The consequence of this growth, however, is that the volume of waste produced is escalating, most significantly from returns and excess stock that often end up in a landfill or destroyed due to retailers being unable to shift the products elsewhere.Growing competition in the industry to make returns cheap and... Source: RealWire